Frequently Asked Questions
Find quick answers to common questions about billing, insurance, and medical records.
Overview
Patient Resources FAQs
What forms of payment do you accept?
We accept Cash, major Credit/Debit Cards (Visa, Mastercard, RuPay), UPI (GPay, PhonePe, Paytm), and Demand Drafts.
Why did I receive a bill when I have cashless insurance?
Cashless insurance typically does not cover non-medical items (e.g., registration charges, specific consumables, diet). These "copay" or "non-admissible" amounts must be paid out-of-pocket by the patient at the time of discharge as per IRDA guidelines.
Can I get an estimate before my surgery?
Yes. Our financial counselors will provide a detailed cost estimate outlining expected charges for surgery, room rent, pharmacy, and diagnostics. Please note this is an estimate and actual bills may vary based on clinical outcomes and length of stay.
When do I need to pay a deposit?
For self-paying patients, an initial deposit is required at the time of admission. Further deposits may be requested during your stay if the bill exceeds the deposited amount.
How do I get a copy of my final bill?
A detailed final bill will be provided to you at discharge. If your insurance processed a cashless claim, you will receive a copy of the bill with the insurance approval clearly documented.
Frequently Asked Questions FAQs
Find answers to common questions about Indira Hospital at Indira Super Speciality Hospital.
Patient Feedback
Read what our patients have to say about their experience.
Lakshmi Narayanan
Verified Patient"The cardiology team at Indira Hospital saved my life. Dr. P. Shankar personally oversaw my treatment and the 24/7 ICU care was exceptional. Truly world-class facility in Vellore."
Rajesh Kumar
Verified Patient"Had my gallbladder surgery done laparoscopically. The procedure was minimally invasive and I recovered within days. The surgical team was highly professional and caring."
Meera Devi
Verified Patient"The surgical team at Indira Hospital treated my chronic gastritis issue effectively. Their diagnostic approach was thorough and the treatment plan worked brilliantly. Highly recommend the gastro department."
Need Urgent Assistance?
Our Help Desk is available 24/7 to assist with your journey, billing, and clinical inquiries.
Contact Help Desk